FedEx offers package pickup from homes and offices. This service saves time for busy customers. You can schedule pickups online or by phone.
FedEx Express and Ground provide different pickup options. Express is faster but costs more. Ground is cheaper but takes longer.
Scheduling a Pickup
Visit the FedEx website to arrange a pickup. Create a shipping label or use the “Schedule a new pickup” option. Provide account details for first-time users.
Select your preferred pickup time and date. FedEx will confirm your request by email. Contact customer service for changes or cancellations.
Costs and Considerations
FedEx charges for pickup services. Express pickups incur a Courier Pickup Charge. Ground pickup fees vary based on shipment details.
Check the FedEx website for current rates. Budget accordingly when choosing pickup services. Convenience comes at a cost.
Package Restrictions
FedEx cannot accept all items for pickup. Safety and security concerns limit certain packages. Flammable liquids and valuable items have restrictions.
Auto parts with fluids, fine art, and jewelry may require special handling. Packages valued over $20,000 need approval before acceptance.
Tracking and Claims
FedEx uses a barcode system to monitor packages. This technology ensures timely delivery and issue resolution. Customers can track shipments online.
If packages are damaged or lost, file a claim with FedEx. Provide tracking numbers and supporting documents. FedEx reviews claims for potential reimbursement.
Handling Delayed Shipments
Check tracking information for delayed packages. Contact the recipient to confirm delivery status. Wait a few days if the package is still in transit.
Contact FedEx customer service if issues persist. Provide your tracking number for assistance. FedEx may arrange a new pickup in some cases.
